Tag Archives: Investor Satisfaction Study

POCKETBOOK Week Ending March 15, 2019


Debts matter.



  • Surveys say….

J.D.Powers recently released data from two surveys and found, among other things, that boomers and pre-boomers  have concerns about their financial well-being, and, aren’t really that keen on mobile communications such as online/web and phone apps.

From the press release of the J.D. Power 2019 U.S. Full Service Investor Satisfaction Study comes this about the performance from their full-service investment providers: ““Three-fourths (75%) of Boomers and Pre-Boomers indicate they are the same or worse off than last year…”

Clearly, nothin to crow about.

Of the 2,478 customers surveyed, the following three financial instituitons were ranked the highest by investors: Edward Jones (853) ranks highest in overall investor satisfaction, followed by RBC Wealth Management (848) and Advisor Group (846).

As for that mobile world, turns out not everyone is all that jazzed up about mobile whatevers with the wealthy (those with $1million or more in investable assets) being  the least thrilled.

From the J.D. Power 2019 U.S. Wealth Management Mobile App Satisfaction Study the press release: “Mobile continues to be the channel with the lowest satisfaction among full-service investors across all generational segments, trailing both online/web and phone, and is especially low among Boomers (671) when compared with Gen X (787) and Millennials (853).

Why am I not surprised to learn this.


  • Market Quick Glance

An up week on both year-to-date returns and those representing a 1-year time frame.

Below are the weekly and 1-year index performance results for the three major indices—DJIA, S&P 500 and NASDAQ — including the dates each reached new highs. Data is according to CNBC.com and based on prices at the close of business on Friday, March 15, 2019.

DJIA 9.10% YTD up from the previous week.

  • 1 yr. Rtn 2.23% up from the previous week 2.23%

Most recent DJIA a new ALL-TIME CLOSING HIGH was reached on Oct.3, 2018 of 26,951.81. The previous high was reached on Sept. 21, 2018 of 26,796.16.


-S&P 500   12.59% YTD up from the previous week’s 11.84%

  • 1 yr. Rtn 2.74% up from the previous week’s 0.15%.

The S&P 500 reached a BRAND NEW CLOSING ALL-TIME HIGH on Sept. 21, 2018 of 2,940.91. The previous closing high was reached on August 29, 2018 of 2,916.50.


-NASDAQ 15.87% YTD up from last week’s 11.65% %

  • 1yr Rtn 2.76% up from last week’s -0.27%

Nasdaq reached a BRAND NEW 52-week CLOSING HIGH on August 30, 2018 of 8,1333.30. The previous high was reached on August 24, 2018 of 7,949.71.


-Mutual funds

A repeat from last week’s entry:

As one might expect, at the close of business on Thursday, March 7, 2019, the year-to-date total return for the average stock fund under the broad U.S. Diversified Equity Fund heading was10.86%. That’s down a sum from last week’s figure of 12.98%, according to Lipper.

Of the 25 Largest Mutual Funds that Lipper tracks, iShares Russ 2000 ETF had the best y-t-d performance of 13.19%.

Behind it were the iShares: Core S&P Md-Cp at 12.46%. And behind it the Invesco QQQ Trust 1 at 11.22%.

The three worst y-t-d- performing funds were DoubleLine at 0.90%: the PIMCO TotRtnl at 1.34%; and iShares: Core US Agg Bd at 1.44%

Visit www.allaboutfunds.com for more information about how various equity and fixed-income funds have rewarded investors over the short-and long-term, based upon Lipper data. Short-term meaning weekly and monthly performance returns; longer-term includes quarterly, year-to-date, 1-yr, 2-yr, 3-yr and 5-yr returns.